Rent Valuation and Value

We expect all renters to set their own daily rental rates based on the value and condition of the item. If you're not sure what to ask for, you can check out similar offers on our platform.

How is each item priced?

By the day - The amount the renter pays per day. Consider how much you would be willing to rent it yourself.

Instructions for Adding a Photo to Rotazion

Rotazion guidelines for perfect photos:

Do:

✓ Use a picture of yourself or a friend as the front cover photo

✓ Different perspectives

✓ Close-ups of details

✓ Brand or authenticity photos

We recommend that the front cover photo be a clear image of the wearer so that renters can see the item in full. A photo of just you is preferred to avoid confusion. The better your ad, the more likely it is to be rented!

Do not do:

✗ Images to which you do not have rights, such as saved from retail sites or photos of models

✗ Lying down - hanging or other photos that do not show the fit correctly

✗ Wrinkled clothes

✗ Blurry photos or photos in the wrong resolution

✗ Images with text over the garment

We review all images before adding them to the platform, returning listings that need to be changed. Rotazion may remove the background from selected photos or modify the images as it sees fit. Any images that do not meet the guidelines will be rejected during approval.

If you use someone else's photos, make sure you have permission to use them. Failure to do so may result in removal from the platform.

Listings should include real images of the product, especially on the front cover photo. This ensures that renters get an accurate view of the ad.

Length of Lease Period - Lessee

Most rental periods start with a minimum of 3 days and can last as long as the renter and lessor agree. In the case of short rental periods, it must be taken into account that the item is received and returned within a short period of time, so please take this into account when booking the rental.

You should receive the item no later than the first day of the rental period and return it on the last day of the rental period. For example, for a rental between June 1st and June 7th, the item must reach the renter on June 1st and be returned by June 7th at the latest for it to be returned the next business day.

If the item arrives later than the first day of the rental period, the renter may be entitled to a full refund. Please make sure you return the rental within 24 hours of receipt to qualify for a refund.

If the item is returned late, the renter may be liable for late fees.

My Rented Item Does Not Fit

It is up to each renter to decide whether or not to offer a refund in case of suitability issues. If you are unsure, please contact the lessor before submitting your request. Rotazion will not issue refunds due to eligibility if the lessor has made it clear that they do not offer this.

All listings should have the exact size provided by the lessor and we encourage you to include additional description if the size may vary. Due to international size standards, it is always best to contact the lessor if in doubt about the size.

Recommended Eligibility Policy:

While each renter can determine their own eligibility policy, Rotazion encourages renters to offer a full refund, less postage and cleaning fees, if the renter:

Returns the item to the renter on the same day using next day delivery. (Lesser and lessee may mutually agree on an alternative arrangement) Informs the lessor that the item has been returned and not worn due to suitability. Provides the lessor with the correct tracking information to let them know the item has been shipped. If the fit or style of a garment is misrepresented, you can request a refund. If you have any questions, please write to help@rotazion.com.

My Rental Item Arrived in Bad Condition

All items should arrive to you as described by the lessor. If there are any stains or damage to the item, these should be reported to the lessor upon arrival. If the item arrives with stains or defects that the renter has not mentioned in advance, please send photos to the renter on the day the item arrives to agree on a refund.

If your item has arrived in poor condition, please inform the lessor and return the item within 24 hours of receiving the rental.

You can then send a refund request to the renter. If a refund request is not responded to within 72 hours, please contact help@rotazion.com with rental details and photos and we will assist with the refund accordingly.

Usage Instructions for Renters

Please note that all rented items must be returned on the return day so that they arrive no later than the next working day.

Before posting a rental item, don't forget to take photos to prove the item's condition.

Post type:

Which postal or courier service to use is up to you. We recommend using a service with a next-day guarantee and full tracking, and always ensure that your insurance coverage matches the item's suggested retail price. If your returned item is not properly insured, the renter is responsible for the suggested retail price of the item.

Tips for secure posting:

Always make sure all packages have a return address. If the item cannot be delivered, for example due to an incorrect address, it will be returned to the sender (you). If the postal service provider does not have a return address, you may never receive the item back and it will be considered a undelivered item. Please check with your postal service provider about providing a return address with your package. If the item is lost during posting, you are responsible for compensating the renter. Most postal service providers do not reimburse in situations where an item is deemed undelivered.

Ship all items insured. If your item is lost or damaged in transit, it is the sender's responsibility to compensate for the loss.

Make sure the renter's address is correct and clearly written. If the address is illegible, the postal service provider may return it to the sender and the renter may be entitled to a refund.

Package rental items appropriately. Make sure all items are well packed and protected during posting, especially for delicate items.

Rotazion is not responsible for postage costs and does not cover the cost of items lost through the postal service. We can provide instructions on how to contact courier services.

Returning the rental item

Depending on the agreement with your lessor, you have two methods of return:

Handover in person (we always recommend a public place)

Return by post or courier.

Returns by mail:

All items must be returned at the end of the return day with next day delivery.

The renter is responsible for the return. Therefore, we recommend shipping all items with tracking and insuring the item up to the suggested retail price. If the item is lost or damaged during posting, the renter is responsible for compensating the lessor. If the item is insured, the renter can claim this cost back from the postal service provider.

All tracking information and proof of posting should be sent to the lessor as soon as the item is posted. Renters may require certain postal services and insurance, so follow the instructions carefully.

Late Returns:

If the rented item is returned later than the agreed rental period, or if it is not sent with the correct postal method or address, the lessor may charge a late return fee in accordance with our terms and conditions.

Sundays and public holidays:

When requesting and confirming your rental, please consider Sundays and public holidays as postal services take longer. If your tenancy ends on a Sunday and your chosen postal service provider does not offer a service on Sunday, you must discuss and agree this with the lessor prior to booking.

The same applies if your tenancy has ended on a public holiday. You will need to contact the lessor to see if they are willing to return the item the next working day or if you need to extend the rental period.

Change of rental item

As the item must be returned in exactly the same condition as when received, no alterations are permitted. This includes but is not limited to:

Fastening with pins

Adding accessories

Coloring

Crop/Resize

The renter and the lessor can agree to make changes, but this agreement cannot be reversed by Rotazion.

Cleaning items

All items should arrive to you as described by the lessor. All problems must be reported to the lessor within 24 hours.

It is your responsibility to return the item in the same condition as it was received. The lessor is responsible for normal cleaning after the rental, but if any stains, marks or damage cannot be cleaned using normal washing instructions, you must pay the lessor a cleaning fee. This includes dry cleaning and alterations. The amount is agreed between the lessor and the lessee, but we recommend asking for a receipt.

Proof of rental status

We recommend that you always have proof of the condition of the rental item.

This is useful if there are any problems or disputes during the rental period. Without proof of condition, Rotazion cannot assist in the event of a dispute.

What photos should I take?

As a renter, you should take photos when you receive the item and before returning it.

Be sure to take photos of any existing damage (if any) and show the general condition of the item.

When you receive the item:

Take pictures the day you receive the item. Notify the owner of any undisclosed damage.

Before returning an item:

Take pictures on the day you return the item. If you accidentally damaged an item during the rental, notify your lessor as soon as possible.